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Not receiving short code sms
benjaminmanderson94

Like the title says, I am not receiving short code sms texts such as verification numbers from apps like Uber or Lyft. I have had Verizon for less than a month and I tranferred my number from my old plan.

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Re: Not receiving short code sms
davidh_vzw
Verizon Employee

Zoinks, not receiving short code SMS is concerning, benjaminmanderson94,
and you’ve given us a few leads to work with. Thank you for those, and thank
you for becoming a Verizon Wireless customer. Let’s dive deeper.  If it hasn’t
been looked at, then check to see of there are carrier updates: https://support.apple.com/en-us/HT201270

Is the device you’re using now a new one, or is it a carryover from your prior
provider?

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button
under my response. This ensures others can benefit from our conversation.
Thanks in advance for your help with this!!

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Re: Not receiving short code sms
benjaminmanderson94

It is a new device, I traded in my old iPhone when I switched over.

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Re: Not receiving short code sms
kentarganbright

Same problem.  New device, ported my number over from another provider.  Not receiving short-code SMS messages.  After hours on the phone with text support,  nothing. 

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Re: Not receiving short code sms
vzw_customer_support
Customer Support

I appreciate those details, kentarganbright. What is the make and model of your device? EricaG_VZW

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Re: Not receiving short code sms
kentarganbright

iPhone Xs Max

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Re: Not receiving short code sms
kentarganbright

Disregard.  After hours on the phone with tech support, I seem to have resolved it by changing my "Region".  Not sure how it's possible that I found the solution after all that, but it's done.  Can you helpe me in closing a work order Number?

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Re: Not receiving short code sms
vzw_customer_support
Customer Support

I'm happy to hear that it is working for you now, kentarganbright. Where did you change your region? Can you clarify what you mean by closing a work order number? Did you have a ticket made for this issue? EricaG_VZW

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Re: Not receiving short code sms
Sdc017
Member

Did you ever get clarification on what changing the region means? I’m not receiving short code sms messages on my new device.

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Re: Not receiving short code sms
vzw_customer_support
Customer Support

Sdc017,

 

We want to make sure you are able to receive short code SMS messages. To clarify, what is the make and model of your new device? Did you switch from an Android to Apple or vice versa by chance?

 

KourtneyC_VZW

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