Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Not receiving text from myverizon

Every time I try to log into the MyVerizon app to pay my bill, it says my device isn’t recognized and they’ll send a one-time code via text message. But the code never shows up! What gives??

Re: Not receiving text from myverizon
Customer Support

We want to make sure that you are able to log into your account as needed. I would be concerned if the one time text did not show up on my phone as well. To clarify, is your number the primary account owner for this account? Are you using your Wi-Fi or cellular data to access the internet? Also, do you have issues getting other text messages on your phone? JasperM_VZW