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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Pending Order will not go away

I have had my XR for over a year now and it is still showing a pending order on my account.

The phone has activated fine and has been working fine. I am trying to change my number and due to this pending order, I can't. I have talked to numerous reps on the phone about this in tech support, had my account documented numerous times, and have been giving many ticket numbers to no avail and this is beyond frustrating because I have been calling on and off for almost a year.  I even suggested that they get a dummy phone and put that device id on my number then put my actual device id back on my number so that it can try to trick it in the system so that I can get my number changed.  It shouldn't be this hard. heck when I used to work for the company, it was never this hard. Can someone please assist me? 

Re: Pending Order will not go away
Customer Support

feliciafeefee, I agree, that is an undeniably long time to go through this issue. Our goal is to help in any way we can. We will be reaching out to you soon.