I periodically lose my cell signal on my personal phone (even when I'm just sitting at home), but not my work phone, even though both are on Verizon. Also, when I lose the signal, my husband has his and we're on the same account. I have to shut my phone down and start it back up, then the signal re-appears. It's frustrating because I don't know it's happening, and people have tried multiple times to reach me but my phone goes straight to voicemail every time.
Thank you for reaching out. Having your signal go out all of a sudden is not fun for anyone. The last thing we want is for you to miss any important calls or messages and we want to help. What is your ZIP Code? Does your phone have any physical or liquid damage?