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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone unresponsive, completely cut off, Every way to reach verzon does not work. Please Help. Completly isolated
Dont_LetMe_Die_Onhold

My phone will not respond to my touch.  When I restart, it will not accept any number.  I can hear phone calls but it will not allow me to answer.

 

I log on to Verizon Support.  Every choice steers me to a bot.  The bot gives me 4 choices.  It promises I will speak with a live agent but none ever shows up.  Sometimes it tells me I AM talking to a live agent but when I type, the BOT responds.  After a while I get a message to press OK if I still want to be connected, but it ignores when I do.

I can't dial 611.  I can't dial the 800 number, but when I've done that in the past I only get a message that they are closed/after hours.  That's before Covid, at noon, on a weekday.

I've tried Twitter.  They don't respond.

I'm not that familiar with Facetime or Skype, but have tried and only get call failed.

I'm a Senior, who is isolated with multiple problems.  I live alone and now cannot communicate with anyone.

I need some way to text/email/chat with Verizon where someone responds. 

I can't even dial 911.  Completely shut off.

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Re: Phone unresponsive, completely cut off, Every way to reach verzon does not work.
vzw_customer_support
Customer Support

Thank you for reaching out to us today. We are sorry to read that you are not able to use your phone. Keeping you connected is our priority and we want to do all we can to help. When did you start having the issues? Does your phone have any physical or liquid damage? 

 

RogerZ_VZW

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Re: Phone unresponsive, completely cut off, Every way to reach verzon does not work.
deeann622
Member

I am having same issue!  Phone is dark and can't do anything when my phone vibrates when someone calling or texting.  Please help.  

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Re: Phone unresponsive, completely cut off, Every way to reach verzon does not work.
deeann622
Member

BTW... just happened while walking.  No damage.  No water.  Nothing.  Just went black.

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Re: Phone unresponsive, completely cut off, Every way to reach verzon does not work.
vzw_customer_support
Customer Support

deeann622, this is never how we want your phone to behave. I have sent you a Private Message to discuss this further. Also for future reference, we do have support team available in several locations: https://www.verizonwireless.com/support/contact-us/ (scroll towards bottom) Our hours have changed, though, due to everything occurring with COVID-19. This is why you have received BOTS more than usual. We do apologize. 

 

ChristineK_VZW

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Re: Phone unresponsive, completely cut off, Every way to reach verzon does not work.
happylady2
Member

I’m having the same issue! I can’t get the Samsung s7 to do anything! I’m completely without a phone! Couldn’t reach anyone at Verizon.

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Re: Phone unresponsive, completely cut off, Every way to reach verzon does not work.
vzw_customer_support
Customer Support

Good morning, happylady2. We're here for your support needs, so I'm sorry you've been unable to reach us. When did the issues start with your phone? Any recent changes or damage?

TracyB_VZW

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