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Phone won't turn on
s_macpherson
Member

My phone won't turn on.  It was fully charged throughout the night and I used it this morning.  I set it down and 10 min. later came back and the phone had a black screen and wouldn't turn on.  Tried to plug it into outlet in case for some reason it didn't charge and still nothing.  I held the on buttons for over 10 seconds and nothing.  Phone is only a few months old.  Never dropped or gotten wet.  Any suggestions on what is going on or how to fix?

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Re: Phone won't turn on
bearone21
Leader

could be the charger, are using usb or charging from the wall?

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Re: Phone won't turn on
vzw_customer_support
Customer Support

Having a working device is important. What is the make and Model of your device? AlbertP_VZW

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