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Poor reception
keikimom31
Member

Recently, I've noticed poor reception in places that i have never had issues with before - dropped calls, static, spottiness.  I also notice no reception where my other friends have perfect, strong reception.  Is there a known issue with connections/reception that anyone can share?  I'm highly contemplating switching to another carrier at this point.

Tags (1)
Re: Poor reception
vzw_customer_support
Customer Support

keikimom31, losing you as a customer is not what we want in this situation and fully understand the need for working service that's reliable. What's the exact model iPhone you have? Do you have an exact intersection and city of where you have these issues? 

 

There were issues with dropped calls due to software problems on the iPhone XR, XS and XS Max which have since been resolved by iOS software update 12.3.1 from Apple. If not already, please also ensure you restart your iPhone once every few days so you're getting the best possible connection.

 

 

AlanS_VZW

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Re: Poor reception
dbryceman
Member

For the past few months, I have little to no functional service where I had servixce for years, from my home.  I've had zero success speaking to a human, from the alleged "customer service" that Verizon provides, so my best advice is to find another service provider.

 

Re: Poor reception
Danm098
Member

I too have had this problem. I also have an Xs and it is kept up-to-date.  I had this with my previous Iphone as well.  We went to St. George, Utah and there were towers everywhere, and my conncetion was touch and go. I didn't really expect signal in Zion on our hikes, but going through the towns with VISIBLE towers , I expect the same service that got me signal 10 years ago on a boat in the middle of Lake Havasu!  I pay more money and get crappier service!  Don't say it's my phone, because as my husband pointed out, since you "Upgraded" us to LTE (or whatever it's called) the service stinks.

I used to brag to EVERYONE about my Verizon service and recommend you to everyone. I can't do that now, because it's just not as good for the price I have to pay. I am researching now on new services that give the same service, for less money. You simply cannot expect customers to dole out $$$ for suce poor connection.

Re: Poor reception
vzw_customer_support
Customer Support

We never want you to leave us, as you always deserve amazing service! Is this only happening inside your home? What happens when you step outside? If we were to troubleshoot completely, we can send out a ticket for our technicians to take a look at that tower, and possibly offer a network extender to increase the service inside your home. You would need to have a router to connect this to, though. Is this something you would be interested in? MichelleH_VZW

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Re: Poor reception
vzw_customer_support
Customer Support

Hello Danm098, we know the importance of having a reliable connection, and we'd love to help. The last thing we want is to lose you as a customer. What are your nearest cross streets, city, and state? When did the problem start? How are your services being impacted (calls, texts, data)?

 

UbaldoJ_VZW

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Re: Poor reception
HateVerizon917

Same. I have poor to no reception at home and when I'm in a car and mobile (I live in LA) I have been having so many problems connecting. This is so frustrating considering how much more expensive my bill is vs anyone else I know. I have an XR. 

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Re: Poor reception
Jon16
Member

I am also having this problem with an iPhone XR.  My mother has an iphone 5c with Verizon, and she was getting good reception in areas that I had no reception.  There seems to be a problem with the iPhone XR and Verizon towers.  I currently have iOS 13.2.3.

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Re: Poor reception
vzw_customer_support
Customer Support

Jon16, we certainly want you to have the best possible service! What ZIP code are you located in? Is the phone showing 'No Service'?

 

TionnaB_VZW

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Re: Poor reception
mccpjc
Member

I am having a similar issue my iPhone XR has full bars of LTE but service is dropping out I restart my phone every few days this does not fix the problem.  It's quite frustrating to pay this much money for finicky service issues.  Weather I'm at home on Long Island New York or in NYC I have service issues.

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