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Pre-Order issue

I pre-orderd two iPhone X's, I was charged for the silver one and it has shipped. I received an email about the space gray one, scheduled to be delivered by 11/10, saying my payment had been declined, I contacted Verizon about it and they said I may have been a "glitch." Has this happened to anyone else?

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Re: Pre-Order issue
Customer Support

MICMAD77 I can certainly understand the urgency here to make sure that everything is in order. Let's get this straightened out. I’ve sent you a private message here in the forum. Please check your inbox at to discuss further details about your concern.

Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!