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SIM Failure
alexisnoelle_
Member

I have had my iPhone Xs Max for over a year now, and this is the first issue I am having.

This morning as I went to grab my phone, it states 'SIM Failure' on the screen and it is not connecting to my service provider. I cannot do anything on my phone unless it is connected to wifi. Why did this happen and how can I fix this?

Re: SIM Failure
vzw_customer_support
Customer Support

alexisnoelle_, we always want you to have a working phone! It is possible that there is an issue with the SIM. Let's try this, turn off the phone and remove the SIM card. To learn how visit http://spr.ly/66021tj9E

 

When you place it back in the phone power it back on to see if the issue still persists. 

 

TionnaB_VZW

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Re: SIM Failure
alexisnoelle_
Member

Unfortunately, the problem still occurs. I have turned it off, removed the sim, placed the sim card back in and powered the phone back on BUT still informs me with a box in the middle of my screen saying "SIM Failure"

At this point, I do not know what to do anymore..

Re: SIM Failure
Ann154
Expert
Expert

It is possible for a SIM card to fail. It is rare, but it can happen. You should be able to to order/request a new SIM card through your MyVerizon account online. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: SIM Failure
vzw_customer_support
Customer Support

alexisnoelle_, we appreciate your efforts in troubleshooting with us. 
We would strongly suggest that you order a new SIM card. It is free of charge when you order it or you stop into a corporate store location. Please refer to "2. Where do I get a new or replacement 4G LTE SIM card if I need one?" in this link https://www.verizonwireless.com/support/4g-sim-card-faqs/#replacement-card on how to order a new SIM card via your account. Some of our stores do have limited hours or are closed. If you are looking to go to a store, please call them ahead of time to see what their hours are. You can locate a store nearest you by clicking here https://www.verizonwireless.com/stores  AliciaD_VZW

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