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Screen locked on Medical info screen
thomaslmck
Member

I was editing the Medical ID info in my iPhone 10.  Neither the Done or Cancel button will end the editing session and take me back to “My Contacts”.  I cannot turn phone off either to try and reset phone.

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Re: Screen locked on Medical info screen
vzw_customer_support
Customer Support

Being stuck on a screen is never ideal, especially if your medical info is on display. Help is here. Have you tried to force close your open apps? Just in case, here is a link to the steps: https://support.apple.com/en-us/HT201330

When you mentioned that you cannot tun off the phone, what steps did you take to power it off?

GinaU_VZW

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