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Security
WhoNoseU
Member

Who if anyone has issues with have someone else answering prompts from your iPhone when calling for trouble issues on any platform.  I called Verizon today, I was asked for my security code and the service answered Got IT and I didn't even touch my keypad and say a word.  

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Re: Security
vzw_customer_support
Customer Support

Hello WhoNoseU,

 

The security of our customer accounts is of the utmost importance to us. Let's gather some information, so we can make sure we are the most efficient. Tell me, has this happened more than once? Has it happened with any other menus? Please share some details for me, thanks very much.

 

ChristinaB_VZW

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