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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Slow or no internet
CVid
Newbie

I went to the Verizon store several times to correct this problem on my iphone X service from my home.  I have slow or no internet when using cellular data.  I can connect to my Jetpack and have fast internet, as well as hotspot other devices, however, my phone will not download at the same rate.  The Verizon clerk said I need a new sim card, but she did not have one.  How do I get one?

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Re: Slow or no internet
vzw_customer_support
Customer Support

CVid, we are sorry to hear about the experience you are receiving with your data services. Allow us the opportunity to further investigate. When did your data concern start? Are phone calls and text messages also impacted? Also, can you please clarify if your data speed concern only happens in your home? Or everywhere you go?  

 

SylviaT_VZW

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Re: Slow or no internet
djlouie1984
Newbie

My wife and I are also experiencing the same issue with very limited to no connectivity outside of our home when it comes to data.  We use wifi while at the house but upon leaving, we cannot connect to the internet at all.  It has been like this for us for the past two or three days.  

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Re: Slow or no internet
vzw_customer_support
Customer Support

It concerns us to hear that you, and your wife are also having issues with data. During these difficult times one of the things that has helped me get by is watching videos, so I can definitely understand how important it is to get this corrected! No worries, we got your back! Have you tried to restart your devices to see if the issue continues? What is the ZIP code where you are experiencing this problem with your connection?

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