Verizon is going to be in big trouble! I bought a new phone, that use to be owned by a healthcare service. Not so new. So wrong, selling used as new. Have proof from Apple!
I would be shocked if this happened to me too, Kailstone. This does not sound right at all. I would love to review your options. I have sent you a private message, so we can further investigate this for you. AmberF_VZW