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Swapping Phones/Numbers - Do I lose the promo?
ekuryluk
Member

We purchased an iPhone XR back in November for my wife with a new number. When we bought this phone there was a promo for $350 off, which is being applied as -$12.50 per month on my bill. If I swap this new number with an existing number on another phone on the plan, do I lose that -$12.50 per month on the iPhone XR?

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Re: Swapping Phones/Numbers - Do I lose the promo?
vzw_customer_support
Customer Support

ekuryluk,

We can relate to how important your promotion is to you. When you say swap this number with an existing number, please elaborate. Will the current number still remain active? In order for the promotion to remain, the number would need to remain active. KatiM_VZW

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Re: Swapping Phones/Numbers - Do I lose the promo?
ekuryluk
Member

Yes, we would be moving the number from an iPhone 7 that is on the plan to the iPhone XR on the plan. The number that is currently on the XR would move to the iPhone 7. 

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Re: Swapping Phones/Numbers - Do I lose the promo?
vzw_customer_support
Customer Support

We want to make sure we have all the details to assist you as efficiently as possible.  A private message has been sent to assist you further.

SeanC_VZW

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