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TMP not on confirmation email.
dmiles33
Member

I was online at 3am but had multiple issues ordering 3 iphone Xs.  Unexpected service errors and the website blowing up.  But I had a good person -  Chris on Chat, that was able to order my phones for me.  So I got the confirmation email but didn't see TMP item that I ordered.  So I have one question.

I ordered the Total Mobility Protection for each phone but it's not on the confirmation email.  Will that be added to my monthly bill or what?

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Re: TMP not on confirmation email.
deloused
Sr. Member

TMP usually does show up in the confirmations, in case it didn’t get added to the orders initially and is missing from your account after the new devices are activated it can still be added within 30 days of the purchase

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Re: TMP not on confirmation email.
deloused
Sr. Member

TMP usually does show up in the confirmations, in case it didn’t get added to the orders initially and is missing from your account after the new devices are activated it can still be added within 30 days of the purchase

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Re: TMP not on confirmation email.
vzw_customer_support
Customer Support

I’m sorry that your order for TMP was not added to your equipment order, dmiles33. TMP can be added to your account within 30 days of purchase. We currently have TMP open enrollment and you can add it online at your convenience. You can add TMP if you login at this link with your Verizon account credentials: https://login.verizonwireless.com/amserver/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyaccount.verizonwi...

 

AntonioC_VZW
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