Talk to a supervisor

[mcarter71]

I have called and spoken to support 5 times regarding the return of my old phone. Verizon gave us the credit and then removed it. Then said they lost the phone then said they found it. The last 4 calls I made I was told a supervisor would be calling me back. Either in a few minutes or the next day and I even had one rep set up a date and time and of course not return call.  Is there any trick to just getting a supervisor without being promised a call back?

[vzw_customer_support]

mcarter71, we apologize for the issues you've experienced and we want to help resolve the issue with the promotion. Device trade in promotions are great. We would like the opportunity to assist you. I sent you a Private Note. Please reply to the Private Note at your earliest convenience. 

 -Jacob