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Text vs email
SugarhillSheila

Is there any way for Verizon to send my bills via email instead of text?  I have no way of scheduling a text and this caused me to forget to pay my bill

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Re: Text vs email
vzw_customer_support
Customer Support

SugarhillSheila,

 

I want to do all I can to help set you up for success. You should only be getting a bill notification via text if your preferences are set up that way. You can manage your preferences here: http://spr.ly/6604GOmZE

 

If you have paperless billing, you should be getting a bill via email regardless of whether test notifications are set up. Does this help?

 

ColinH_VZW

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Re: Text vs email
Tigerstep
Sr. Member

You can do what I do and create a calendar event so your phone remindes you. 

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Re: Text vs email
SugarhillSheila

I have followed these instructions by unchecking the text box and making sure the email box is checked but I am unable to save the changes. What am I doing wrong 

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Re: Text vs email
vzw_customer_support
Customer Support

Great question! When was the last time that you updated the software in your phone? By any chance, does your phone have any physical or liquid damage? DavidR_VZW

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