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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Text when a blocked number texts me
Anooch84
Member

I recently blocked a phone number through Verizon and every time the person texts me I receive a message from my own number saying “you were unable to receive a text message due to device restrictions or insufficient funds”. I have read on previous posts that it isn’t because of Verizon but when I block the number on my iPhone it doesn’t happen. It only happens when I block through Verizon. I have tried unblocking the number and redoing it and it still happens. How do we fix this issue? I don’t need a reminder every time  the person texts me. 

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Re: Text when a blocked number texts me
vzw_customer_support
Customer Support

It is important that you are able to block numbers. Do you know if the person is sending you texts via SMS or iMessage?

 

PeterP_VZW

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Re: Text when a blocked number texts me
Anooch84
Member

They also have an iPhone so it’s iMessages

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Re: Text when a blocked number texts me
vzw_customer_support
Customer Support

Hello Anooch84,

 

I understand where you're coming from when you say that you don't need a message every time a blocked number messages you. I'm eager to assist you with this. Tell me, how exactly was the number blocked? Through Customer Service, on My Verizon, etc.? Here's a link on the different ways to block: http://spr.ly/66071SBOL

 

Please clarify, thanks. 

 

ChristinaB_VZW

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Re: Text when a blocked number texts me
Anooch84
Member

It happens when I block the number through my Verizon app. The message reads “you were unable to receive a message due to device restrictions or insufficient funds”. I get this from my own number everytime the blocked number texts me.  

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Re: Text when a blocked number texts me
vzw_customer_support
Customer Support

Anooch84, thank you for sharing this helpful information. Can you please clarify if you still receive this alert if you were to block any other phone number through My Verizon? May we ask, why you are looking to block this phone number from My Verizon and not directly from your device?

 

SylviaT_VZW

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Re: Text when a blocked number texts me
Anooch84
Member

I tested it another phone number and the same thing occurred. If I block the number just with my iPhone they can still leave voice mails. I tried to avoid having to deal with that but I unblocked on Verizon to avoid getting the constant texts.

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Re: Text when a blocked number texts me
vzw_customer_support
Customer Support

We appreciate the clarification, Anooch840. A Private Note was sent to review your account and discuss more about this issue in private. 

VictorC_VZW

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