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Correct Answer!
Texting to Germany
sdsoccermom
Member
‎07-20-2019 08:32 AM

My daughter recently moved to Germany and has a phone plan over there.   I have an International plan on my phone but she isn’t receiving any messages from me.  Any ideas or suggestions? 

Thank you!

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Correct Answer!
Re: Texting to Germany
bearone21
Leader
‎07-20-2019 08:48 AM

i use whatsapp.

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Correct Answer!
Re: Texting to Germany
jav6
Leader
‎07-20-2019 08:52 AM

How does the Whatsapp app get around the issue?  Is the issue the local service in Germany doesn't accept messages from Verizon?

...Just another VZW customer...trying to offer some assistance...
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Correct Answer!
Re: Texting to Germany
vzw_customer_support
Customer Support
‎07-22-2019 08:37 AM

We understand the importance of staying connected. We are here to help. When you are messaging a Germany number, you need to enter the number as follows: Enter 011 then 49 then international mobile number. Can you confirm that you are entering this sequence before messaging?

 

BrittanyC_VZW

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