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The phone associated with the Device ID you entered is not compatible with the Verizon Wireless netw
midoeg23
Member

Hi Every one,

                        I have curruntly IPhone XS Max working proprly with verizon network, but when i try to change the device info in my Verizon account the system telling me the following "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network" but how while i use the device and fully function and the SIM card installed in the Iphone and conected LTE!!!

i contacted the custemr service regard that but no explanation provided, but now i need to update my device info with this device as it's the only one i have and i use it with Verizon and working fantastic, i can't change my plan or make any changes while the device details is missing!

can any one help what to do?

any explanation?