Trade in status

[HenVIII]

I sent in 2 iPhone XMax for trade in on 2 separate shipments using the provided packaging.  I received notice of acceptance and a gift card for 1 iPhone but nothing on the other?  How can I check to see what the status is?

[vzw_customer_support]

Hello HenVIII,

We definitely want to ensure you are able to receive any trade value you are eligible for. Each device you traded in, you would have received a Submission ID. You can use that number at this link to check the status of your trade in: https://www.verizon.com/od/trade-in/checkStatus Does this help?

ChristopherM_VZW

[HenVIII]

Thank you for your response Christopher.  Unfortunately, I do not have the submission number.  When I received the first gift card, I erroneously assumed the second card would be forthcoming.  I do have the Device ID for each one I sent in for trade.  They are as follows:

Device ID [redacted]   Gift card received 12/13/20

Device ID [redacted]     No response 

Hopefully, this will be adequate to trace the iPhone as I am sure they all have unique ID numbers.

[vzw_customer_support]

HenVIII, 

You also have the option of checking the status of that trade in submission by entering your email address here: 

https://www.verizon.com/od/trade-in/checkStatus?adobe_mc=MCMID%3D37236245334926525190934724252944068...

[HenVIII]

I entered my E-Mail address and the response indicates no record.  The submission date for the first phone for which I did get a Gift card was 80999662996658 dated 11/28/2020.  My wife's phone was EXACTLY the same kind of phone!  My previous response indicated the exact iPhone ID's which I see were marked "redacted".  I am not sure what that means and whether someone has withheld one of the iPhones for personal use?  But I am assuming we are at the end of the line to find this 1 phone as I keep getting no positive indication of ever having received the phone?  Would I have more success if I appealed to the Pa Dept of Consumer Protection in the event there was a theft at the receiving location?

[vzw_customer_support]

By any chance do you have the tracking number for that phone? 

AnnaG_VZW