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Trade up
nottheonlyone
Member

Just got my new phone and love it.  I am trying to send my old one back for the trade in but someone on the other end neglected to send a return lable.  I have been trying for over an hour to get a return label or mailing address.  I am so frustrated I want to throw both phones away and call AT&T!

 

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Re: Trade up
vzw_customer_support
Customer Support

Congratulations on the new device, Nottheonlyone. We don't want to see you leave and do not recommend throwing your phones away. I am sorry to hear that the shipping materials were not included and the hour wait. Please use the following link to re-order shipping materials: http://spr.ly/66041DudA Let me know if you have any questions along the way. ChrisM_VZW

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