I did an early upgrade from an iPhone X to a iPhone 11 because they were offering a lower monthly payment. The phone was perfectly fine though when I sent it in.
Verizon billed me for the balance of the phone on my next bill and when I called, they said that they see that it was returned and it would reflect on the next bill. It didn’t however and I called again and was troll that the screen was cracked. They never notified me (the rep said that they email pictures) and I just paid over $1,000 for a phone and they wont return it to me. I PAID FOR THE PHONE and they are keeping it. This is absurd! I should at least get the phone back. It’s a iPhone X. It was fine when it was sent in. This make no sense at all. I feel completely taken advantage of.
NYCPotter, we understand your concern regarding the charge for the device. We certainly don't want you to feel as if you are being taken advantage of. A private note has been sent. At your earliest convenience please take a moment to review.
I definitely understand feeling this way, but all the same I want to make sure we have explored every options and outcome. We are standing by to assist further if you would like to reply to our Private Note.
A little too late... I’ve already wasted over a $1,000 and hours on this. I would have expected that it was addressed from the beginning let alone the second time.
Time to switch carriers.
NYCPotter, we never want to hear you looking to leave the Verizon family. Please reply to the private message for further assistance.