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Upgrades?
chrissayre97
Member

How do you check your upgrade eligibility? How often can you upgrade? I was told once every twelve months when I signed my contract but when I called in I was told I couldnt until the two years was up.

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Re: Upgrades?
Ann154
Expert
Expert

You can't upgrade unless the contract term is completed or you have paid the device payment agreement in full either over 24 months or if you pay off the remaining balance early. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrades?
glitchedpixel
Sr. Member

@chrissayre97 wrote:

How do you check your upgrade eligibility? How often can you upgrade? I was told once every twelve months when I signed my contract but when I called in I was told I couldnt until the two years was up.


My Verizon. It tells you which devices are upgrade eligible.

iPhones when purchased new have special financing that let you do a yearly upgrade with trade-in. So long as your device is in good working and cosmetic condition.

Other phones (outside a very small handful of Samsung units) have the full 24th commitment where you have to pay the agreement off 100% to upgrade.

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Re: Upgrades?
vzw_customer_support
Customer Support

Great question, chrissayre97! You can easily find out if your line is eligible to upgrade by using this link: https://www.verizonwireless.com/verizon-phone-upgrade/. You can also use the next link to find out how to check this on your My Verizon app and complete an upgrade: https://www.verizonwireless.com/support/upgrade-device/.

 

Be sure to look at our newest plans as well here: https://www.verizonwireless.com/plans/. And if you have not yet signed up for our My Verizon Up Rewards program,  you can find out how here: m.vzw.com/m/UpSocial.

 

Does this clear up your question?

 

Let us know if you have additional questions for us!

AnnaG_VZW

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