Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Usage not showing up on view usage online phone calls and texts
EEMAMA
Member

When I log into my Verizon account and go to view usage, it doesn’t have every call (minutes) or text (messages) listed and sometimes it is not updated for days. There are 3 phones an our plans and they all are not receding all the calls and texts sent and received. Is there something blocking this activity? Can this be fixed? 

0 Likes
Re: Usage not showing up on view usage online phone calls and texts
vzw_customer_support
Customer Support

 

Hello Eemama. We want you to have the best options when viewing your records. What about other aspects of My Verizon? Are you able to Download full logs? -Joe

0 Likes
Re: Usage not showing up on view usage online phone calls and texts
EEMAMA
Member

I don’t see a full listing of all texts and calls made. I go to Verizon website, then log into my Verizon, then view usage, and then view log on messages or minutes, only to see it is not listing all calls that I know were made. Why? 

0 Likes
Re: Usage not showing up on view usage online phone calls and texts
vzw_customer_support
Customer Support

We know it's important that you are able to see your usage. Are you trying to see the call logs from past Billing Cycles or your current Billing Cycle?

*Brianna

0 Likes
Re: Usage not showing up on view usage online phone calls and texts
EEMAMA
Member

Usually current. But also have looked at past billing cycles and the usage detail is not correct on my billing. Meaning I know all calls and texts are not being listed because I can see text and calls from one of my phones (mine) to another one of my phones (my sons) that is not listed. 

0 Likes
Re: Usage not showing up on view usage online phone calls and texts
vzw_customer_support
Customer Support

Goodness! We do want to make sure your call detail is accurate! Thanks for reaching out! We'd love to dig into this further with you so you can rest assured every call is included in your statement! Please, send us a Private Note, so we can get you taken care of!

 

*Chance

0 Likes