VPN blocking wifi for Verizon Smart Family
danbal21
Enthusiast - Level 2

My daughter had an iphone 6, the verizon smart family companion app was working great with the VPN, she now just got an iphone XR.  The VPN is now blocking the wifi connection.  If I disable wifi she can connect to the internet using cellular, when I enable the wifi, she cannot connect.   If i disable the VPN she can connect through wifi, with the VPN enabled she cannot. This a home wifi network.  Please help.

Labels (1)
Re: VPN blocking wifi for Verizon Smart Family
vzw_customer_support
Customer Service Rep

We always want your daughter to be able to stay connected, danbal21! When the VPN is on, is Smart Family the only app not working with your her phone? 

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Re: VPN blocking wifi for Verizon Smart Family
danbal21
Enthusiast - Level 2

no all apps are not working with VPN and wifi are on.

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Re: VPN blocking wifi for Verizon Smart Family
danbal21
Enthusiast - Level 2

any other help you can offer?

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Re: VPN blocking wifi for Verizon Smart Family
vzw_customer_support
Customer Service Rep

Thanks for confirming, danbal21. We can take a closer look. Please check your private messages to continue.

TracyB_VZW

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Re: VPN blocking wifi for Verizon Smart Family
vzw_customer_support
Customer Service Rep

We're happy to explore other options, danbal. Please rejoin us in the private note I sent earlier.

TracyB_VZW

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