Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
VPN blocking wifi for Verizon Smart Family
danbal21
Member

My daughter had an iphone 6, the verizon smart family companion app was working great with the VPN, she now just got an iphone XR.  The VPN is now blocking the wifi connection.  If I disable wifi she can connect to the internet using cellular, when I enable the wifi, she cannot connect.   If i disable the VPN she can connect through wifi, with the VPN enabled she cannot. This a home wifi network.  Please help.

0 Likes
Re: VPN blocking wifi for Verizon Smart Family
vzw_customer_support
Customer Support

We always want your daughter to be able to stay connected, danbal21! When the VPN is on, is Smart Family the only app not working with your her phone? 

0 Likes
Re: VPN blocking wifi for Verizon Smart Family
danbal21
Member

no all apps are not working with VPN and wifi are on.

0 Likes
Re: VPN blocking wifi for Verizon Smart Family
danbal21
Member

any other help you can offer?

0 Likes
Re: VPN blocking wifi for Verizon Smart Family
vzw_customer_support
Customer Support

Thanks for confirming, danbal21. We can take a closer look. Please check your private messages to continue.

TracyB_VZW

0 Likes
Re: VPN blocking wifi for Verizon Smart Family
vzw_customer_support
Customer Support

We're happy to explore other options, danbal. Please rejoin us in the private note I sent earlier.

TracyB_VZW

0 Likes