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Verizon Account 2 Factor Authentication problems
ZzyzxRoad15
Member

I setup 2 Factor Authentication on my Verizon Wireless account. Afterwards I tried to log into my MyVerizon app from my iPhone XR and I keep getting an error message saying that my device does not have SMS Messaging set up. I have no other issues receiving SMS codes from anywhere else, just when the 2 Factor Authentication is enabled on my Verizon account.

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Re: Verizon Account 2 Factor Authentication problems
vzw_customer_support
Customer Support

ZzyzxRoad15, 2 Factor Authentication is one of the best ways to keep your account secure, we would be happy to help! Are you using a computer or the My Verizon app to try and sign in? Does this happen on both platforms?

 

- ScottD_VZW

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Re: Verizon Account 2 Factor Authentication problems
ZzyzxRoad15
Member

I keep getting the message when I try to login via the MyVerizon App only.

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Re: Verizon Account 2 Factor Authentication problems
vzw_customer_support
Customer Support

Thanks for confirming, ZzyzxRoad15. Have you received texts from other short code numbers? These are typically the texts you get with a security code that come form a 5 or 6 digit phone number.

 

ScottD_VZW

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Re: Verizon Account 2 Factor Authentication problems
ZzyzxRoad15
Member

Yes I have, with no issues either.

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