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Verizon Missapplied Promotion, over $1400 credits lost.
andrewluu
Member

In June of 2021 there was a trade in your XR and get a 700 credit each.  I did that for two existing lines.  In July of 2021, did the same promo for trade in and 700 credit to switch a new line to my account.  

$2,100 credits expected and we sent in 3 phones.  Now they are saying they applied a BOGO so we only get one 800 credit.  Anyone else have this issue?  This is a severe miscommunication and overbill.

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Re: Verizon Missapplied Promotion, over $1400 credits lost.
andrewluu
Member

Nevermind, they fixed it over a customer service call.  Hope anyone else that has this issue can resolve. 

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Re: Verizon Missapplied Promotion, over $1400 credits lost.
vzw_customer_support
Customer Support

Thank you for reaching out to us today. We want to make sure that you get all qualifying promotions for your account. Did you add two new lines this summer as well? ~Roger

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