Verizon bad Customer service

[zeusglass]

I was given a defective s20+ I have spent 14 hours with customer service to get the issue resolved. They said they would send me a "like new" replacement. $1200 for a refurbished phone. No way. Thet are going for $500 all over the net. No one will help or call as promised. @20+ year customer. And who cares? Not Verizon.

[vzw_customer_support]

We want you to always get a perfect working phone. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Message.

[zeusglass]

I have a call from a Tier 2 supervisor (Dirwin) today, to help resolve with a fair solution, I am hoping.

[9wood]

It amazes me how they profit off defective used phones not sure if anyone checked them before reselling

[Jzim2020]

Good luck! If you can get them to actually help you and not be the trained little monkeys they are...hats off!

[vzw_customer_support]

Your concerns are important and we want to make sure you receive a solution. Please reach out to us if you still need assistance. Until then, we recommend working with our technical support team as scheduled. 

[zeusglass · Accepted solution]

Darwin from Tier 2 has not gotten back to me about this. I do not have his direct number, so I can not contact him. I need to get this resolved today. Please have him contact me. Thanks

[zeusglass]

Correct name is Derwin, (Tier 2) and I need him to call me to resolve this issue.

[Snowbird83]

You Don't have customer service . The stores won't talk to you . The reps won't answer the phone and no one will call you ??????????????????

[vzw_customer_support]

Sorry to hear that you've been experiencing trouble. We'll be sending you a private note to offer assistance.