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Verizon trade in scam

I went to Verizon store and the representative lured me by estimating my trade in value at 579. I never trusted  Verizon trade in as I read in internet that is a scam and people had very bad experience 

I tried anyway and here we go . They 

appraised  214 for my phone. iPhone 10 256 g for that price, I would never trade in my phone for that price 

IT is very disheartening that a company like Verizon is doing  such feed 

how do I request my phone back ?