Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
VoIP problems
malindsay
Member

I recently switched my landline to 1-VoIP from Vonnage. Whenever any friends or family call my landline from their Verizon wireless they receive a message saying “this is not a working number”. I never had a problem with Vonage. 

Any ideas?  1-VoIP says it’s not on their end. Other wireless companies can call through. Only Verizon is rejected. 

0 Likes
Re: VoIP problems
thereisnouser
Member

I'm having the same issue. I switched from Vonage to voip.ms and people on Verizon aren't able to call me.

Did you ever get it resolved?

0 Likes
Re: VoIP problems
vzw_customer_support
Customer Support

We know how important it is to stay connected. Are they getting an error announcement when they attempt to call you?

EllisandraC_VZW

0 Likes
Re: VoIP problems
thereisnouser
Member

"Welcome to Verizon Wireless. Your call cannot be completed as dialed. Please check the number and dial again. Announcement 4"

0 Likes
Re: VoIP problems
vzw_customer_support
Customer Support

thereisnouser - making sure you can be in contact with everyone is important. We're sorry that you're having this problem. Please reach out to your wireless carrier to find out what could be happening. Regrettably, with you not being our customer, we would not have a way to troubleshoot this. Please have our customers that you are trying to call contact us directly for support. Thank you! AliciaD_VZW

0 Likes
Re: VoIP problems
thereisnouser
Member

As an update for anyone else that stumbles on this thread. Calls are going through now. Looks like it was an issue with voip.ms's carrier and after pushing back a few more times, they finally took a deeper look and resolved the issues.

0 Likes