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Weak signal
Aziza728
Member

I’ve been on the phone for hours talking to representatives regarding a weak signal. I’ve done resets and everything else. Now I was told that a ticket was created yesterday and that it could take 3-5 days before the issue is resolved. Calls are being dropped when I talk to clients and some are going straight to vm. As a result of my phone not ringing I missed to client referrals just today and I’m losing money. Has anyone else has this issue. I need to know if I should switch carriers today or tomorrow or what the issue may be. I can’t afford to miss calls for another week.

Re: Weak signal
vzw_customer_support
Customer Support

Hello Aziza728, we're concerned to learn that you're losing money, and we'd love to help. The last thing we want is to lose you as a customer. As you wait for our network technicians to get the weak signal issue resolved for you, have you tried using Wi-Fi Calling?

 

UbaldoJ_VZW

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Re: Weak signal
Aziza728
Member

No. I didn’t know that was an option.

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Re: Weak signal
Aziza728
Member

My WiFi calling isn’t working 

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Re: Weak signal
vzw_customer_support
Customer Support

What exactly happens when you attempt to activate WiFi Calling? An iPhone will require some 4G LTE signal for the initial connection.

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