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What happened to Verizon?
teisenhart
Member

I’ve been a loyal Verizon customer now for 18 years! Over the past 8+ months I have been noticing my service dropping a ton of calls. I pay a premium for my cellular service. I use my cell phone for business and my phone constantly drops calls. So far I’ve been able to pin point it to when it happens, it’s Verizon to Verizon calls. I have a cell tower across from my house. I’ve been to the store multiple times and have gotten no where. The store informed me to call #611 which I did and then had to march right back to a store for a new SIM card. Now they are telling me it’s my device! My phone (Apple iPhone 10XS) is not very old (1.5 years old). Anyone else having these issues. About 5 others of my friends are experiencing the same thing. Please help before I change to another provider this week! 

I have full service then it drops to 0 bars. Phone says call failed. I’m losing my patience quickly with Verizon! 

Re: What happened to Verizon?
9wood
Sr. Member

Been having same problem got new sim card no difference. Get excuses like you have must be only my device i.e buy a new phone nobody else has reported this no known outages etc past month alone many have reported on here signal issue but no help at all from Verizon I had few tickets created first got ignored the other two just got script auto reply probably got tree buildings time of day blah blah get told last week a tech would actually go to tower and fix it still not fixed

 

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Re: What happened to Verizon?
teisenhart
Member

Complete garbage! This is how you lose loyal customers. 

Re: What happened to Verizon?
vzw_customer_support
Customer Support

We want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW

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Re: What happened to Verizon?
teisenhart
Member

Please contact me ASAP as I will be reviewing other options. Thank you.

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Re: What happened to Verizon?
Untermike
Member

I am having same problem. Can hardly get through a conversation without disconnection. I would like to hear directly from Verizon myself.

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Re: What happened to Verizon?
vzw_customer_support
Customer Support

teisenhart, we have agents standing by to assist all our customers. Please, Private Message us anytime to get started. - NicholasS_VZW

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Re: What happened to Verizon?
vzw_customer_support
Customer Support

Untermike, when did this issue begin occurring for you? Have you engaged in any troubleshooting on the device? If so, what steps have been taken?

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