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Why does my iPhone have a wrong IMEI number?
AmberLiu
Newbie
‎07-19-2021 08:21 AM

I was trying to transfer to my friend's family plan and I called customer service. When I gave them the primary IMEI number, they asked me if I had a red iPhone SE. But what I have is a black iPhone XR. And I can't finish the process because the model doesn't match.

 

Why is that? How can I fix the problem?

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Re: Why does my iPhone have a wrong IMEI number?
vzw_customer_support
Customer Service Rep
‎07-19-2021 08:33 AM

I know the importance of getting the phone working. Were you able to activate the ICCID/SIM card of the device on your line? 

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Re: Why does my iPhone have a wrong IMEI number?
AmberLiu
Newbie
‎07-19-2021 08:52 AM

I have been using Verizon wireless service for almost 2 years. Everything works fine.

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Re: Why does my iPhone have a wrong IMEI number?
vzw_customer_support
Customer Service Rep
‎07-21-2021 08:56 AM

Thanks for confirming that you have used your phone for almost 2 years and everything works fine, AmberLiu. Is it possible that the wrong IMEI was provided. Please double check and try again. Keep us posted. 

 

AntonioC_VZW

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