Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Why does my iPhone have a wrong IMEI number?
AmberLiu
Member

I was trying to transfer to my friend's family plan and I called customer service. When I gave them the primary IMEI number, they asked me if I had a red iPhone SE. But what I have is a black iPhone XR. And I can't finish the process because the model doesn't match.

 

Why is that? How can I fix the problem?

0 Likes
Re: Why does my iPhone have a wrong IMEI number?
vzw_customer_support
Customer Support

I know the importance of getting the phone working. Were you able to activate the ICCID/SIM card of the device on your line? 

0 Likes
Re: Why does my iPhone have a wrong IMEI number?
AmberLiu
Member

I have been using Verizon wireless service for almost 2 years. Everything works fine.

0 Likes
Re: Why does my iPhone have a wrong IMEI number?
vzw_customer_support
Customer Support

Thanks for confirming that you have used your phone for almost 2 years and everything works fine, AmberLiu. Is it possible that the wrong IMEI was provided. Please double check and try again. Keep us posted. 

 

AntonioC_VZW

0 Likes