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WiFi issues with my Iphone Xs Max
Sandra1964
Member

I am just about ready to go back to an android phone. This is my first Apple phone I have ever had and I am ready to throw it in the lake. I cannot access our home WiFi with my phone but the phone indicates that it is up and running fine. I have done everything within my power to fix this problem. Has anyone else had this same issue? I work from my phone and really need this to work properly. 

Thanks...

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Re: WiFi issues with my Iphone Xs Max
vzw_customer_support
Customer Support

Sandra1964,

I want to make sure you are able to connect to your home Wi-Fi. Do you receive an error message when trying to connect to Wi-Fi? Are you only having issues with connecting to your home Wi-Fi- can you connect to other Wi-Fi servers?

 

Also, have you completed any troubleshooting on your device for this issue? A troubleshooting step to try would be a Network Reset. This can be performed by going to Settings > General > Reset > Reset Network Settings.

 

KourtneyC_VZW

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