Re: Worse Reception than iPhone 6s
BRITWHIT22
Newbie

I’m using iOS 11.2.5 and I ran 2 tests within a minute of each other. The first said 1.35 for download and .26 for upload and the 2nd said 1.07 for download and .27 for upload.

Sent from my iPhone

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Re: Worse Reception than iPhone 6s
vzw_customer_support
Customer Service Rep

BRITWHIT22, thank you for clarifying. I definitely value your time. I understand you completed various troubleshooting, previously. With all things considered, the last step would be to complete a back up, if one has not already been completed, and then factory reset the phone. To confirm, has a backup been completed? If so, what did you use? 

 

 

 

In case you need it, here is a link on completing a back up with iTunes/iCloud. http://vz.to/2EuzqrS

 

 

 

This is a link for how to factory reset your iPhone. 

 

http://vz.to/2Eubyod

 

 

 

 

 

JaimeG_VZW

 

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If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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