She also told me I ordered to early?? I set my alarm at 2:00 AM CST and got on the Verizon app at 2:01 AM CST and placed the order with no problems at all. But now I am being told i pre-ordered to early? What does that even mean? So now I won't get my phone on launch day. I will most likely get it next week? How does that work? People who ordered after me are getting there tracking info and I still got nothing! Verizon has turned this into a disaster once again! The shipping address was wrong so called on Monday to change, he had no clue what he was doing so he said "He thinks he changed it" but to called back in a couple of days. So i called back yesterday 11/1/2017 and the lady said still shipping to old address. I told her i need to change it to the new one. She told me i would lose my spot and looking at end of December now. I asked to speak to a supervisor and she put me on hold and came back and said never mind I figured it out.. She changed the address but shipping still says will ship on or around November 3????? Why? I feel like i was one of the first to order i should get it on launch day!!! I didn't wake up and do all this to not have the phone on launch day. I am so mad at Verizon right now I want to switch carriers even though I have been with them for 10 + years! Treating there customers like garbage. What is the point of pre-order if you do everything you are suppose to and you still get hosed? I know they do over-night shipping.. They can still fix this and I could still receive my phone tomorrow but I serious doubt it. Just a sad day to be a Verizon customer 
