Xr white screen

[Jdifranco]

xr blank screen

[vzw_customer_support]

Thank you for reaching out! We know the importance of having a working device. To clarify, is your device currently stuck on a blank or white screen? If this is the case, have you already tried an unresponsive reset? Step by step instructions on how to do so are also provided at this link: https://www.verizonwireless.com/support/knowledge-base-220219/ .  MatthewI_VZW