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“answered on another device”
Alexis21
Member

Anyone else having issues receiving calls? hardly anyone can get through to me, bc it forwards to some other number (this other number has texted family and friends asking who they are bc they’re always getting my calls). their number isn’t remotely close to mine. and from what i can tell they don’t have an iphone. i’ve looked in my settings - call forwarding is off and i’ve never even used it before. i’ve dialed *73 and *920 to make sure i don’t have my calls forwarded. i’ve changed my apple ID password etc.

this is going on 3.5 months now. and progressively getting worse. i’m starting to think someone may have an old sim card of mine i sent back and it wasn’t fully wiped? i’m unsure. but at this rate, have young children in school and a military spouse, i can’t be missing calls. and i’m sure this other person is very annoyed as well. (even crazier is this person has a las vegas number, and i too have a las vegas number - i’m not in vegas though and haven’t been for 11 years.) 

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Re: “answered on another device”
vzw_customer_support
Customer Support

It's important to make sure you receive your calls. We are here to help. Please send us a Private Note, Alexis21. Rebecca

Re: “answered on another device”
Alexis21
Member

if i knew how to do that, i would. 

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Re: “answered on another device”
vzw_customer_support
Customer Support

We certainly want to figure out what is happening with your calls, Alexis21! I've sent you a Private Note to assist.-Nikki

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