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constantly losing service (iPhone)
slschef1125
Member

Can anyone help me? I keep losing service on my iPhone Xr. Pretty much the only time I have "service" is when I am connected to WiFi. My husband is under the same plan as me and has the same phone as me but has service everywhere and never has any issues. My cellular data says I need to update my phone to have service, but I keep up with the updates. I have turned airplane mode on, waited and turned it off, nothing. Tried turning WiFi off or disconnecting it, nothing. I have even turned my phone off and back on which fixes it for a minute but then it loses service again. Please help me. This has been going on for a couple months now and it's driving me crazy.

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Re: constantly losing service (iPhone)
vzw_customer_support
Customer Support

That is a long time to be dealing with this Slschef1125. Did anything change on the phone when this issue began? What IOS version are you on? Go to Settings> General> About.  AlbertoR_VZW

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Re: constantly losing service (iPhone)
slschef1125
Member

I don't think anything changed. It says I am on iOS 13.4.1 which is what my husband's is on too, but like I said, he gets service everywhere without a problem. 

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Re: constantly losing service (iPhone)
vzw_customer_support
Customer Support

Hello, slschef1125. What model device do you have? TaylorH_VZW

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Re: constantly losing service (iPhone)
wadeowen307
Novice

You might need to update your carrier settings. Here is the link on how to do that: https://www.verizonwireless.com/support/knowledge-base-212894/

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Re: constantly losing service (iPhone)
slschef1125
Member

I have an iPhone Xr

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Re: constantly losing service (iPhone)
vzw_customer_support
Customer Support

We will send a Private Note, so that we may help you further. BrittanyC_VZW

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Re: constantly losing service (iPhone)
slschef1125
Member

Thank you, I got it fixed!

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Re: constantly losing service (iPhone)
vzw_customer_support
Customer Support

Wonderful. Thanks for the update.

TrinetteW_VZW

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