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cracked screen
tlmoulton
Member

unfortunately, crazy enough, i dropped a measuring cup on my iphone xr, i had a screen protector on it, but it did not save my phone screen. how do i know if warranty covers this!?

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Re: cracked screen
vzw_customer_support
Customer Support

Tlmoulton, we're sorry to hear that your phone has been hurt in an accident with a measuring cup. Screen protectors are a great way to protect your phone from scratches and abrasions, and depending on the screen protector, they may also provide oil resistance to keep the screen clear for viewing. They won't, however, guarantee that damage won't occur on the screen.

 

The good thing is that if you're enrolled in an equipment protection plan like Total Mobile Protection you can file a claim to see if repair or replacement is available. A claim can be filed with Asurion, the insurance provider, at this link http://spr.ly/6600EwjMq. If you do not have equipment protection on your phone, Apple may be able to repair or replace your screen for you. This link http://spr.ly/6603EwjMt provides information regarding this option and the associated costs.

 

ShawnteJ_VZW

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