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data usage while on wifi
sjayger
Member

My son recently got a iphone XR. He is on a college campus and is connected to wifi 24/7.  His phone is still using data while he is connected to wifi.  His background refresh is off. His wifi assist is off. Why is his phone still using data?

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Re: data usage while on wifi
vzw_customer_support
Customer Support

sjayger, We understand how much of a concern data usage can be; we're here to help. please view our resources on data management by visiting http://spr.ly/6602EXNMo The phone will only generate data usage when it's not connected to Wi-Fi connection. It's important to close all applications and Internet pages when he's done using the phone to avoid data usage. The Verizon Smart Family feature is a great tool to use to monitor and establish data alerts. To learn more, visit http://spr.ly/6606EXNMs

 

TrinetteW_VZW

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Re: data usage while on wifi
Ann154
Super User
Super User

Maybe because he hasn't manually turned off the cellular data connection or set the application preferences to not use cellular data. 

 

Just because the wifi is turned on and connected doesn't mean it is always active. The iPhones have a Wi-Fi sleep policy where it shut off the Wi-Fi when the phone is idle.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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