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how many cycles does it take before we see device promotion?
KMUSR
Member
‎01-29-2020 11:57 AM

we recently bought an iphone Xs on promotion (sperad over two years) - they said we will start seeing the promotion from second pay period. We just received the second bill after phone was purchase and no promotion in there? should we be worried or wait for the thrid bill?

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Correct Answer!
Re: how many cycles does it take before we see device promotion?
vzw_customer_support
Customer Support
‎01-29-2020 12:09 PM

KMUSR,

We can relate to how important it is that your account bills accurately and your promotions to appear. Help is here. All promotions can take up to 3 billing cycles to appear. This ensures that there weren't any delayed returns that could impact you from qualifying. What are are the specifics of the promotion you are waiting to appear? What device was purchased? Was there a trade involved? 

KatiM_VZW

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