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iPhone X slow internet
MimiR6
Member

My family recently switched from ATT to Verizon - at which time I purchase the iPhone X. I'm so unhappy and quite disappointed in my ability to access information on the internet. It doesn't matter if I'm on LTE or connected to WiFi - it's very sporadic. It's a lot of money for this phone - my old phone with ATT was so much better. Any ideas??  Thanks in advance!

 

 

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Re: iPhone X slow internet
vzw_customer_support
Customer Support

We certainly want you to enjoy your Verizon Wireless experience and I'm here to help. Is the issue is occurring on Wi-Fi as well as the Verizon Wireless network, it sounds like a device related issue. When did the problem begin? Has your phone been exposed to any physical/water damage?   AyaniB_VZW

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Re: iPhone X slow internet
MimiR6
Member

Thank you for your reply. I’ve had the problem ever since I’ve made the switch from ATT and purchased the new phone.  My phone has not had any exposure that you mentioned. 

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Re: iPhone X slow internet
vzw_customer_support
Customer Support

We are eager to dig into this issue. We will send a Private Note, so we can gain access to the device tools in your account. BrittanyC_VZW

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Re: iPhone X slow internet
MimiR6
Member

Thank you - have you looked into this?

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