Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone XR not receiving texts
nla1
Member

I am not receiving text messages on my new iPhone XR. Also, I cannot set up Whatsapp, which I used on my prior iphone. Please advise.

0 Likes
Re: iPhone XR not receiving texts
vzw_customer_support
Customer Support

We understand the importance of receiving text messages on your new iPhone XR. Please Factory Reset your old device and disconnect from Wi-Fi, restart your new device, and test. Keep us posted.

 

MariaV_VZW

0 Likes
Re: iPhone XR not receiving texts
nla1
Member

My old phone is not available. I did delete and reload WA which did not solve the problem.  Neither did turning my iphone on/off.  I need WA for work. Please resolve this issue.

0 Likes
Re: iPhone XR not receiving texts
vzw_customer_support
Customer Support

We never want you to miss any of your messages. I personally keep in touch with everyone through messaging myself, so I understand the importance of getting this problem fixed right away. Just so we are all on the same page when you say WA are you referring to  WhatsApp? When did this issue start? What happens when you try using the messaging application that came preinstalled on the phone?

EdwardL_VZW

0 Likes