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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
itsdawsontime
Member

Hi - 

When I purchased my iPhone XS and got it set up, I noticed that I had a voicemail notification, but not voicemail. 

This has persisted the entire time I've had the phone, and with the latest update I will keep getting voicemail notifications, but have no voicemail messages. 

Any idea what's going on here? Happy to provide further detail.

 

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
vzw_customer_support
Customer Support

itsdawsontime, We're sorry to hear that you're receiving false voicemail notifications, we're here to help. What happens when you check your voicemail by calling *86? Are you connected to Wi-Fi when the notifications appear?

 

TrinetteW_VZW

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
itsdawsontime
Member

Hi Trinette - 

When I dial *86, it gives me the "No new messages" prompt after entering in my voicemail code. 

I'm nearly always connected to wifi when I notice the notification appear, but cannot say that is the only instance as I am getting them 2-3 times per day.

Also, the phone app has had the notification since pretty much day 1. 

I'm not sure if it makes any difference, but I am on the prepaid plan. 

Best,

Alex

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
vzw_customer_support
Customer Support

Have you attempted to restart the device or preform a Network Reset? CidnieD_VZW

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
itsdawsontime
Member

I have not done a complete iPhone reset, but the Network Reset did not make the notification go away. Should I do a complete reset? 

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