Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
iPhone XS crashing frequently

Phone worked fine for a year, then recently started crashing spontaneously. I followed the iPhone XS troubleshooting guidelines on Verizon ultimately performing the full restore to factory and restored data from iTunes, no improvement. I see many apps become unresponsive. Even the iPhones settings may come up with a blank screen. Device does not have to been in use to crash. I have seen it crash while sitting on the charger and it has plenty of charge.

Re: iPhone XS crashing frequently
Customer Support

Hello! We know the importance of having a properly functioning device, and we're here to help. We'd like to look into some other options, and have sent you a Private Note.