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iPhone issues after update
Craignkat
Member

Is there a problem with the iPhone after the updates? My daughters phone keeps freezing and she cannot open any apps. The phone will not power off.

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Re: iPhone issues after update
vzw_customer_support
Customer Support

It is important that you are able to use all your devices, Craignkat. Please follow this link for instructions on restarting a frozen iPhone XS: https://www.verizon.com/support/knowledge-base-220030/. Does the phone seem to freeze more often when she does a certain sequence of commands, or uses a certain application? Are all her applications up to date? PeterP_VZW

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